Patients leave. Val keeps them in reach.
Post-discharge follow-up for treatment centers. Check-in texts, AI phone calls, and appointment reminders go out on schedule. Every reply lands in one inbox a human reads.
The Post-Discharge Gap
40-60%
of individuals relapse within 30 days of leaving treatment
85%
of alumni lose contact with their treatment facility within 6 months
1:500+
typical staff-to-alumni ratio makes personalized follow-up impossible
After discharge, most patients hear from no one. These numbers are what that costs.
The same discharge, two very different weeks
Recovery is decided in the weeks after someone walks out your door. Here is one patient, one Friday discharge, with and without a program running.
Without a program
- FridayDischarged with a folder of paperwork and good intentions.
- Day 3The hard weekend. Nobody knows how it went.
- Day 7Outpatient appointment missed. No one follows up.
- Day 14The facility learns what happened months later, if ever.
With Val running
- FridayA text from their care coordinator lands before dinner.Check-in text
- Day 3An AI call asks how the weekend went, and listens.AI voice call
- Day 7A reminder the day before. They show up.Reminder
- Day 14Their reply sits in one thread. A human picks it up in a minute.One thread
Same patient, same facility, same staff. The difference is a system that never forgets to reach out, and puts every reply in front of a human.
How Val Works for Your Facility
Follow-up goes out on schedule, whoever is on shift. Texts and AI calls do the reaching out. Your staff handles what comes back.
01
Your roster arrives on its own
Send the discharge and appointment exports your EHR already produces, whether CSV or Excel, header row or not. Val reads the formats you actually export rather than asking you to reshape them, shows you exactly what will change, and writes nothing until someone approves it.
02
Follow-up runs without anyone remembering
Check-ins go out on the day someone is discharged and on the schedule you set after that. Appointment reminders land the day or the hour before. Group sessions get their own cadence. Each step can be a text, an AI voice call, or both.
03
Replies come back to one place
Texts and calls for a patient sit in a single thread, so whoever picks it up has the context. Calls are transcribed and summarised. Anyone who replies STOP is removed immediately, and outcomes are tracked so you can see what the contact is actually doing.
One thread per patient, whatever the channel. The automated check-in, what they said back, and the AI call that followed sit in order, so whoever opens it next already knows where things stand.
Two Day Alumni Revamp
We come onsite, revamp how you reach discharged patients, and leave you with a working post-discharge program.
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