Help & Resources
Dedicated support for treatment facilities and institutional clients
Critical issues: 4 hours
Named account support
HIPAA & regulatory guidance
Typical implementation is 2-4 weeks from contract signing to launch, including staff training and white-label configuration.
Alumni can be enrolled through the staff dashboard individually or via bulk import. Proper consent documentation should be obtained per your facility's protocols.
Risk alerts appear in real-time on the staff dashboard with recommended intervention steps. Alert thresholds and escalation protocols can be customized to your facility's needs.
Yes, check-in prompts and conversation flows can be tailored to your program's approach and alumni population. Our implementation team helps configure these during onboarding.
We execute a Business Associate Agreement with each provider and implement administrative, physical, and technical safeguards. We are pursuing SOC 2 Type II — controls are monitored continuously through Vanta, and we will say so here when the report is available.
Yes, you have full access to export all alumni data and engagement records at any time through the staff dashboard or by request.
Daily check-in calls, AI analysis, staff dashboard, and reporting services are running normally.